Monitoring - As of yesterday evening all calling services have been restored.
This issue is not yet considered fully resolved, so we will continue to monitor the systems throughout the day.

If you are still experiencing any issues please contact support at 732-339-5100 or contact@voicepulse.com
Dec 1, 09:32 EST
Update - We are continuing to work on a fix for this issue.
Dec 1, 09:30 EST
Identified - The change we applied at 1:30pm EST today was partially effective in resolving the issues with calling service, but not all endpoints benefitted. We continue to work to reduce the remaining issues. We will monitor the system and provide updates as they become available.

Impact
Some users may still be experiencing any of the following:

- Disconnected calls
- One way audio
- Registration issues
- Issues dialing out and/or receiving calls
- Changes made within the Account Manager Portal will be delayed
Nov 30, 16:13 EST
Investigating - VoicePulse is aware of an issue affecting calling for our Hosted PBX and New Residential platform.
We are currently investigating the issue.
Nov 30, 12:35 EST
VoicePulse Hosted PBX Operational
VoicePulse FIVE SIP Trunking Operational
FIVE - Inbound Calls ? Operational
FIVE - Outbound Calls ? Operational
FIVE - Dashboard Login ? Operational
FIVE - Dashboard ? Operational
VoicePulse for Small Business (VoicePulse Connect) Operational
VoicePulse for Home Operational
VoicePulse Infrastructure Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-east-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-west-2 Operational
AWS elasticache-us-east-1 Operational
AWS elasticache-us-east-2 Operational
AWS elasticache-us-west-1 Operational
AWS elasticache-us-west-2 Operational
AWS elb-us-east-1 Operational
AWS elb-us-east-2 Operational
AWS elb-us-west-1 Operational
AWS elb-us-west-2 Operational
AWS lambda-us-east-1 Operational
AWS lambda-us-east-2 Operational
AWS lambda-us-west-1 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-east-1 Operational
AWS rds-us-east-2 Operational
AWS rds-us-west-1 Operational
AWS rds-us-west-2 Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2020

No incidents reported today.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

Unresolved incident: Hosted PBX/ New Residential service issue.

Nov 30, 2020
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.